Unresponsive customers

The Scope team systematically checks in on projects to help move them along or archive them if customers are unresponsive.

If you’ve been chatting with the customer, try to reach them in the chat—they get email notifications for messages.

If the customer has a pending invite or has been unresponsive for over a week, we will likely archive the project and can unarchive it if they show interest in picking it back up in the future.